Online reviews play a pivotal role in shaping consumer perceptions and influencing booking decisions. Here’s why they’re indispensable to the success of your business:
By prioritising guest satisfaction, managing your online reputation and harnessing the power of positive reviews, you can take your hospitality business to new heights of success.
OnWiFi has the perfect solution for you. With our platform, you can automate review requests or feedback prompts as soon as your customers log in to your free guest WiFi. Our intuitive review system streamlines the process for customers and consolidates all your reviews in a single, centralised dashboard. Customise an online review template to reflect your brand’s voice and choose when to send review emails to your customers.
Juggling multiple review platforms like Google, Yelp and others can be a daunting task. That’s why OnWiFi offers a seamless solution. Our platform automatically syncs with your review sites every hour, giving you a comprehensive view of your online reputation from one convenient dashboard. With the ability to collect Facebook reviews by syncing with your social media account, our intuitive rating filters allow you to refine results based on star ratings. Stay on top of new positive reviews published on your review sites, while effectively managing negative feedback that’s been hidden from public view.
With OnWiFi Interactions, effortlessly prompt your guests for reviews following their initial visit. If they rate their experience with 4 or 5 stars, OnWiFi automatically publishes their feedback across platforms like TripAdvisor, Yelp, Google Reviews, and Facebook. Meanwhile, our platform encourages customers to share their thoughts on their preferred review site. Easily monitor all published positive reviews from your centralized dashboard. For ratings of three stars or less, OnWiFi redirects customers to an internal feedback form, allowing you to address any issues and improve customer satisfaction.
Negative online feedback can affect your business’s image, even if it is unjustified. With OnWiFi, ratings of 3 stars or less are redirected, giving guests the opportunity to provide internal feedback instead. This approach allows you to address concerns directly, building trust and loyalty with your customers. Our deflection feature also guards against fake or unfair reviews, allowing you to quickly address and resolve issues. Ultimately, this ensures that only genuine and constructive feedback is shared publicly, boosting your online reputation and credibility.
Your online reviews reflect the quality and reputation of your business. OnWiFi provides valuable insight by tracking key performance indicators such as average review score and review frequency. Stay informed and proactive with a comprehensive view of your reviews so you can continually improve your brand’s online presence and customer satisfaction.
Join thousands of forward-thinking businesses worldwide
Sep 29, 2023
OnWiFi is amazing! The customer data and analytics blew us away, giving us deep insights. The automated marketing features then took over, making everything run smoothly. It’s like having our own marketing team that’s always on point. Highly recommend!
Oct 25, 2023
OnWiFi has completely transformed our marketing strategy! Extracting valuable data from WiFi users has been a game-changer. We can now map out daily traffic and understand our audience’s preferences, timings, and motivations. OnWiFi gives us the tools to make informed decisions and confidently drive our business forward!
Feb 23, 2024
Using OnWiFi for a few months has been great! The analytics and insights are incredibly valuable, offering a clear view into our customers’ behavior and preferences. This has allowed us to tailor our marketing efforts effectively. Highly recommend!
